5 Easy Steps to Improving Your Security Guard Service
When property managers employ security guard companies they have a picture in mind of exactly what their contract security force will look like, but also often what they get is not what they envisioned. What we have discovered is that most security guard businesses are capable of providing the service that property managers want, but also often do not due to a lack of ongoing quality control procedures.
Safety guard businesses are unlike any vendor that a home manager usually hires. If you employ a painter, you can see whether they do their jobs by looking at the walls. But when you employ a security guard company, how often can you determine whether the protector company is doing their job including running background checks and drug screenings, providing great training to your own guards, and effectively monitoring and supervising your guards. In most cases they likely are, but it is crucial to implement a method of verification and quality control to make sure that issues connected with the lack of doing these jobs don’t start to occur.
In this article we’ll discuss five (5) easy actions to enhancing your security guard service and attaining what you imagine as your perfect building site security guard.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a specified amount of training before they can start working as security guards. If your condition is one of these states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the sort of training that’s being supplied by your security provider and inquire does it look decent.
Additionally, is the security guard company performing history and drug screenings on all your guards BEFORE they send them to your property? If they’re, they should be providing you with verifications. If not, why?
Another excellent method to display whether the protector is a fantastic match for your property is to conduct a short”interview” to get a sense of the guard and to explain your expectations. This first conversation will tell you a lot on what to expect from that shield and it gives you an opportunity to ask a different shield if you feel that it is necessary.
Assess Guard Training
Though most security guard businesses have a very comprehensive orientation that introduces every shield to the company itself, in several cases the shield’s orientation to his delegated land is not quite as complete. We call the orientation to the delegated land”Website Specific Training”. Learn What your website specific training resembles:
• Can it occur at your premises?
• How long is each new officer trained?
• How long does the security company double lender? (Double banking is the procedure for having a seasoned guard working at the exact same time as the new guard.)
Determine the answer to every one of the questions and make certain that they fit with what you believe is adequate. You should even think about sitting in on your security guard business’s orientation and also your website special training to get an understanding of what goes on preparing a shield to work at your premises.
Guard supervision is one of the more important factors of good security guard service. When security businesses deliver poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to learn and better understand their duties. If the guards are not being supervised, they start to feel that their job is not important and they start to find themselves as not as a region of the security team. When guards don’t feel like part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract does not demand on-site supervision, how does your security guard company remotely supervise its guards? Outside the normal security company field supervisor spot checks, the two methods of distant oversight that prove most effective are:
If your guards must make rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they’re in your premises. These monitoring systems permit the security guard company to monitor the time and log the activity of the guards while they’re making rounds to various areas in your premises. Most Officer Tour Tracking Systems can generate reports that enable the security guard company to quickly get an understanding of whether the protector is making rounds. The property manager should also be provided with an abridged version of these reports.
In addition to Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in regularly with the security guard provider provides a method of making certain that each guard is secure and alert. Using guards check-in regularly together with the security guard company, at least each 30 minutes, guards believe that their security is important and that being awake and alert is also an important part of their job.
Inspect Your Guards
After hours inspections of your guards are almost always great ways of finding out just what is occurring with your security as you are not there. Through these inspections, make sure to ask your security guards questions about their responsibilities and duties to make sure that they understand their jobs. In fact, we suggest having your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Remember, when selecting a security consultant be sure that the consultant is not really a security guard company. If that’s the case, your audit is sure to turn up issues with your existing security guard company.